LLL
SM
Pets Doo It. We Scoop It.

SIGN UP NOW!

WHAT'S THE SCOOP...?

 

DOGGONE GOOD EXTRAS

Thanks to Doo Duty my dog and I are friends again.

-Brett J., Little Rock

Frequently Asked Questions

    1. What makes Doo Duty so unique?
    2. How much does this continuous service cost?
    3. Why do you charge an initial clean up/set-up fee?
    4. Do I have to sign a contract?
    5. Ok, there's gotta be something to sign, right?
    6. How does Billing work?
    7. Why do you average the monthly bill?
    8. Will my bill/account be adjusted if for some reason you can't make it out to service my property according to schedule?
    9. What if I need to skip a day or two of service?
    10. What days of the week do you operate?
    11. Can I expect you in rainy weather?
    12. How often can you come out to service my property?
    13. Can I just get a "One Time ONLY" clean-up?
    14. Do I have to be at home when you come by?
    15. Can you work around the dogs?
    16. What do you do with the poop that you scoop?
    17. How do you prevent cross contamination from property to property?
    18. How will I know that my yard has been serviced accordingly to schedule?
    19. Are you insured?
    20. Do you work on Holidays?

 

1. What makes Doo Duty so unique?

Doo Duty is one of the only (most likely “the only”) professional dog waste removal service in Central Arkansas.  We are dedicated to making pet ownership more safe and enjoyable.  We show this dedication by offering our scooping services year round (rain or shine).

We are uniquely different than other pet waste removal companies nationwide.  To our knowledge, we are the only company that will disinfect each customer’s door mat after each cleaning, free of charge. This disinfectant kills the harmful microorganisms that you leave at your doorstep every time you wipe your shoes on the mat.  If these microorganisms aren’t killed they can eventually be tracked into your home, where they can harm your family and pets.   
 

 

2. How much does this continuous service cost?

Prices start as low as $17 a cleaning.  Of course, prices will vary according to the size of your property and the number of dogs.  Check out pricing and billing for more information.

 

 3. Why do you charge an initial clean up/set-up fee?

We charge you a one-time initial clean up/set up fee to begin our continuous services.  We do this for two main reasons:

There is usually extra time spent on the first cleaning.  When you hire us to come out, there is usually some accumulation of dog poop on the ground already.  The amount is probably considerably more than what would be there if you had a regular cleaning done.  Like all legitimate businesses (doctor offices, construction services, etc), we have to sometimes charge for extra time expended.

Even if the first visit’s waste accumulation isn’t that bad, we still spend a considerable amount time at your property getting to know you, your dog(s), and the surveying the unique needs of your property.  Also in most cases, we will spend time signing you up and taking down your billing information.

 

4. Do I have to sign a contract?

No.  Doo Duty takes pride in never requiring our customers to sign contracts.  We rely on our commitment to integrity, professionalism, and our 100% satisfaction guarantee to ensure that you will always want our service as long as it is needed.  With that said, once you sign up, you can cancel our service at any time by letter, email, or phone.  We just ask that you give us at least a 24 hour notice before your next “expected” visit.  In some cases, you will be sent a refund for the cancelled services for which you have already prepaid.

 

5. Ok, there’s gotta be something to sign, right?

Yes, but this is only a service agreement.   This gives us permission to perform our services on your property, and bill you in accordance to the agreed terms.

 

6. How does Billing work?

We bill on a monthly prepaid system.  So, on the day of your first clean-up, after the services have been performed, we will collect the fee for that first clean-up and the fees for the remaining scheduled clean-ups for that month.  After the first bill, all future bills will be mailed to you by the 20th day of the month.  This bill and all others in the future will be due by the 1st of the next month.  As a form of payment, we accept cash (for the first payment only), checks, money orders, and credit/debit cards.  Keep in mind, you also have an option to pay your bill online.

A late fee of $10 will be accessed on any bill we receive after the 3rd day of the month that the bill is due. We charge $30 for all returned checks.

 

7. Why do you average the monthly bill?

As you know, some months have 4 weeks, while others have 5 weeks.  For that reason, it is possible that you will receive more cleanings in one month than you do in another.  This will make your bill amount vary in some months.  So to make sure that your bill amount for your usual services is always the same (and, so you can plan your monthly budget), we average the bill amount over the entire year.

 

8. Will my bill/account be adjusted if for some justifiable reason you can’t make it out to service my property according to schedule?

Yes.  We practice fair and honest billing.  So if for some reason (holiday, personnel issues, etc) we don’t make it out to service your property, your next bill will reflect the balance adjustment.

 

9. What if I need to skip a day or two of service?

We understand that situations arise in which you may feel the need to skip a scheduled service day.  For example, maybe you want to take the dog out of town with the family.  Just give us at least a 24 hour notice. Your service will be skipped, and in some cases your next bill amount will be adjusted accordingly.

 

  10. What days of the week do you operate?

We work Tuesday thru Friday from 8:30 am – until the last scheduled client is serviced.  We try to give our technicians the weekends off so that they can, too, enjoy their lives and their family.  However, in order to get caught up due to inclement weather or holidays, we may work on some weekends.

 

  11. Can I expect you in rainy weather conditions?

 Yes, we can usually work in rainy weather.  As long as we can see the ground, we can remove all of the dog waste at your property.  However, in cases where the ground is covered with snow, or the weather is too severe, we will not risk the safety of our technicians.  If we cannot make up your service by the end of the week, your next bill will be adjusted to reflect the missed cleaning.

 

  12. How often can you come out to service my property?

 Our most popular service frequencies are “once a week” and “twice a week,” but you can also opt for us to come out every 2 weeks as well.

 

  13. Can I just get a “one time only” clean-up?

Yes, although we don’t recommend this service if you intend on keeping your pet.  In some cases, the “one time” clean-up fee can actually be more than an entire month's fee for one of our regualarly scheduled service packages.

 

  14. Do I have to be at home when you come by?

 You only have to be at home for the first visit.  This is so that we can get to know you, your dog, and let you sign the service agreement.  In the future, we can service your property without you being present.

If you have a locked gate, you will probably need to brief us on any combination codes, or give us access to a key. This will be sorted out during the initial service visit.

 

  15. Can you work around the dogs?

Of course we love dogs, but you know your dog(s) better than anybody.  If your pet is overly aggressive we will ask that he be restrained (at least out of the vicinity where waste will be scooped).  If your dog is friendly, we will be happy to work, and have him along as company.  It usually makes the day more fun anyway.

 

  16. What do you do with the poop that you scoop?

 You can rest assured that we take it away from your property to a legal disposal facility.

 

  17. How do you prevent cross contamination from property to property?

We disinfect our tools and shoes after each cleaning to prevent the possible spread of disease.

 

  18. How will I know that my yard has been serviced according to schedule?

 Aside from the obvious (less “doo” on the ground than yesterday), we always leave a door hanger to let you know what time we serviced your property.

 

  19. Are you insured?

Yes, we have workers’ compensation and liability insurance.

 

  20. Do you work on holidays?

We observe most holidays and some eves of holidays which include:  New Year’s Day, Martin Luther King Jr Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas.  Services will resume as scheduled after the holiday.  Remember, if we don’t service you because of a holiday, and we can not make it up by the end of the week, your next bill will reflect a price adjustment.

Frequently Asked Questions
HOME ABOUT US PRIVACY STATEMENT COPYRIGHT / IP POLICY
Doo Duty Inc.

 

 

 

 

 


Doo Duty offers a refreshingly convenient service to Central Arkansas’ dog owners. We have been described by many names. Some of which include: pooper scoopers, dog waste removal service, pet waste removal service, poop scooping service, pet waste clean up and removal service, dog waste clean up and removal service, pooper-scooper service, pooper scooper company, poop scooping company, poop scoopers and dog poop scoopers.
pic